I am a senior user experience designer, my passion is creating user centric experience solutions with visual communication for the human behavior. My specialty is in user interface visual design, design systems. My origin story began when I graduated from University of Texas in Arlington in 2013 with a BFA in visual communications, and since then, I have continuously advanced my career through ongoing collaboration and learning from peers.
“Design is the silent ambassador of your brand.“ - Paul Rand
Comcast
Xfinity Mobile eSIM Service Enhancement and Transfer Integration
Addressing the need for seamless troubleshooting, activation, and service transfers within Comcast's Xfinity Mobile, our project focused on optimizing agent support for devices featuring dual SIM capabilities (eSIM and physical SIM). Our team aimed to streamline the agent experience by enhancing and consolidating existing processes. This involved refining eSIM activation troubleshooting and integrating a transfer mechanism from another Comcast product to facilitate smooth cellular service transitions between devices.
Telecommunications - B2B2C
Messaging Trust
An AI-driven digital communications filter that uses natural language processing to classify incoming SMS, MMS, and email messages, blocking the harmful messages. This product has multiple features like AT&T’s Active Armor Reporting, Message Resolver, and Regular Expression (Regex) Rules.
Enterprise Telecommunications - SaaS B2B, B2B2C
Syniverse Customer Administrative Tool
Full end to end administrative tool infrastructure service campaign management tool for third party content providers and aggregators and also provides a premium messaging complaint-filing functionality to log complaints regarding non-billing type issues. (Verizon Branding)
Enterprise Telecommunications - SaaS B2B, B2B2C
More case studies
Comcast
Celestial Design System
Celestial is Comcast’s Xfinity design system that follows the OOUX design system methodology for they’re B2E, B2C, B2B and B2B2C products, and digital experience. The system consists of design tools and resources with the Xfinity Design Language as its foundation, human interface guidelines, and branding templates.
Telecommunications - B2B2C
GM Financial
MyAccount Web and Native App
General Motor Financial end to end experience thats cross platform product that allows customers to use to manage and payoff their auto loans and/or auto lease.
Fintech - B2C, B2B, B2B2C
Sabre Corperation
TripCase
Proof of concept work that was entered into Sabre’s Hackathon, This product was using iMessage app to share travel itinerary for business travels.
Global Travel - B2C, B2B, B2B2C